All orders are eligible for store credit ONLY within 2 weeks (14 days) of receiving your package. Customer must email us to begin return process. If approved for the return, a store credit code will be emailed to the email address on file and be processed after receiving the item. Credit will be applied to the price paid on the store item after receiving the item. Shipping and handling of the return will be at the expense of the customer, always. We proudly provide free U.S. shipping on each customer's initial order (excluding shoes), however if a return is processed and placed, that shipping cost is at the expense of the customer. We reserve the right to refuse a return if these conditions are not met:
Items that are eligible for return must meet the following guidelines:
- Items must be in good condition and have all tags attached if applicable (some items purchased online may not have original tags).
- Items must be NOT be worn, altered or washed.
- Items that smell of cigarette smoke, deodorant, perfume, pet hairs or odors, etc. will not be accepted.
- Items that have signs of makeup or any sort of stain on the item will not be accepted.
- Please include original packaging with your return and ensure it is sealed properly - highly recommended.
- Please include order info page with your return to ensure quicker return process.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or secured poly mailer bag to avoid damage from shipping.
- Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
The following items are FINAL sale items and cannot be returned:
- Items purchased with a discount code
- Sale Items - All Sale Items are FINAL SALE and cannot be returned.
- Bodysuits + Bralettes
- Specialty Items (Bath bombs, lotions, sugar scrubs, etc.)
Final sale items and international orders may NOT be returned.
When will my return be processed?
Please allow up to 3 weeks for us to process your return.
If any items do not meet the above requirements, you will not receive store credit and the items will be sent back to you at the customer’s expense.
Can I exchange for a different item or for a different size?
We currently do not offer exchanges on any item due to limited stock, however, you will receive store credit only if you are unhappy with your purchase.
What if my package gets lost?
Three Cords Boutique is not liable or responsible for packages that are damaged, lost or stolen in transit. If your package is lost in transit, please contact your local post office.
If I receive a damaged item, what should I do?
If you receive a damaged/defective item, please email firstname.lastname@example.org within 7 days of delivery. Please include a picture of the damage and your order number.
If you have any questions on our return policy before initiating your return, please email us at email@example.com! Thank you!